Ace365 com Terms & Conditions — Complete Guide to Using the Platform

1General terms & introduction

These Terms and Conditions apply to the ace365 com website and all associated services. "ace365 com", "we", or "Platform" refers to https://ace365com.bet and all related services.

"Member" or "You" refers to any individual registered on ace365 com who is using the services of this platform.

Ace365 com is an internationally licensed online betting and gaming platform. We are committed to providing a safe, transparent, and enjoyable environment for members in Bangladesh.

2Account registration & eligibility

2.1 Registration Eligibility

The following requirements must be met to open an account on ace365 com:

• You must be at least 18 years of age.
• Each individual may only register one account.
• All information provided during registration must be accurate and truthful.
• You must use a payment method registered in your own name.
• Residents of countries restricted by ace365 com are not eligible to register.

2.2 Account Security

You are responsible for keeping your account password and login details strictly confidential. You must not allow anyone else to access your account. If you suspect any unauthorized access, contact ace365 com support immediately.

2.3 Identity Verification (KYC)

Ace365 com complies with international financial security standards and reserves the right to verify a member's identity and financial information at any time. The following documents may typically be requested:

• Copy of National ID (NID) or Passport
• Proof of payment method (Mobile Pay/Nagad screenshot)
• Proof of current address (utility bill or bank statement)

3Age Verification Policy

Ace365 com takes a strict stance on protecting minors from betting. No person under the age of 18 is permitted to use ace365 com.

If parents believe their child is using ace365 com, please contact support@ace365com.bet immediately.

4Betting Rules

4.1 Bet validity

Once a bet is confirmed on ace365 com, it cannot be changed or cancelled. All bets are settled at the odds shown on the bet slip.

4.2 Match Cancellation Policy

• If a match is cancelled or abandoned, the full stake will be refunded.
• In accumulator bets, odds for any cancelled match will be counted as 1.00.
• If a match is more than 50% complete, the result may be considered valid — specific sport rules apply.

4.3 Odds Changes

Ace365 com reserves the right to change odds at any time. However, odds on confirmed bets will not be altered. In live betting, odds change in real time and the odds at the moment of bet confirmation are final.

4.4 Maximum & Minimum Bet

* Higher limits may apply for VIP members.

5Deposit & Withdrawal Policy

5.1 Deposit

The following payment methods are available for deposits on ace365 com:

• Mobile Pay, Nagad, Rocket (Mobile Banking)
• Local Bank Transfer
• Debit/Credit Card

Minimum deposit: ৳100. All deposits must be made from your own payment method — third-party payments are not accepted.

5.2 Withdrawal

How to submit a withdrawal request on ace365 com:

• Minimum withdrawal amount: ৳500.
• Withdrawals can only be made using the same method as the original deposit.
• Typical processing time: 15 minutes to 24 hours.
• Withdrawals may be held pending if KYC verification is not completed.
• Withdrawals are not permitted until bonus wagering requirements have been fulfilled.

6Bonus & Promotion Terms

6.1 Welcome Bonus

New members at ace365 com are eligible for a welcome bonus. To receive this bonus, the first deposit must meet a minimum amount as specified on the promotions page.

6.2 Wagering Requirements

A wagering requirement must be met before any bonus can be withdrawn. For example, a 5x wagering requirement means you must bet the bonus amount five times over. ace365 com clearly states the wagering conditions for each bonus.

6.3 Bonus Abuse Policy

• Claiming bonuses across multiple accounts is strictly prohibited.
• Attempting to circumvent bonus wagering requirements may result in account closure.
• Ace365 com reserves the right to modify or cancel any promotion at any time.

6.4 Bonus Expiry

Every bonus has an expiry period, typically 7 to 30 days. If the wagering requirements are not met within this period, the bonus will be forfeited. ace365 com clearly states the time limit with each offer.

7Account Closure & Suspension Policy

7.1 Closed at Member's Request

Any member may close their ace365 com account at any time. Upon contacting support, the account will be closed within 24 hours. Members will have the opportunity to withdraw their balance before closure.

7.2 Closed by ace365 com

Ace365 com reserves the right to immediately close or suspend any account for the following reasons:

• If these Terms are violated
• Registering with false or inaccurate information
• Attempting fraud or any form of deception
• If found to be underage
• Suspected money laundering or involvement in illegal activities

8Fraud & Cheating Policy

Any form of fraud, cheating, or system abuse is strictly prohibited on ace365 com. This includes:

• Automated betting using software or bots
• Intentionally exploiting game vulnerabilities or bugs
• Creating multiple accounts to collect bonuses
• Unauthorised access to another member's account
• Making false withdrawal claims or chargebacks

9Limitation of Liability

Ace365 com is not liable for the following:

• If a bet is lost due to an internet disconnection
• If there is a temporary service disruption due to a technical issue
• If unauthorized access to an account occurs due to the member's own negligence
• If a delay or issue occurs with a third-party payment provider

Ace365 com always makes every effort to keep services running without interruption, though technical issues cannot be entirely ruled out.

10Privacy & Data Protection

Ace365 com follows a strict policy to protect members' personal data. For more details, please visit our Privacy Policy View page.

In short: we do not sell your data to third parties. Your information is used solely for service delivery and legal compliance.

11Dispute Resolution

If you have a dispute with ace365 com, please contact our support team first. Most issues are resolved within 24–48 hours.

If an issue cannot be resolved through support, ace365 com provides a neutral third-party dispute resolution process. This is completely free and conducted in the member's interest.

12Right to Amend Terms & Conditions

Ace365 com may update these Terms and Conditions at any time. Members will be notified of significant changes via email or an in-platform notification.

Continued use of ace365 com after any updates constitutes acceptance of the revised terms. The latest version is always available on this page.